This case needed to be refreshed. We did not change any plan designs, we adjusted the communication strategy to group meetings with mandatory online enrollment. By using this strategy, we offered employees an opportunity to confirm their benefits, make any corrections, update elections for the next plan year.
We increased enrollment in each plan, and in some plans increased enrollment by 400%.
By closing the enrollment within a reasonable time frame, we had enough time to deliver changes to each vendor in a timely manner. This allowed for clean invoicing and a quick audit of the first invoice after renewal.